[Eng] Cancel Reservation

Screen Name

Cancel Reservation

Open Link

1. Log in – Front Office – Reservation – Tab Unassigned & Arrival – Select a reservation – Select “Cancel Reservation“

2. From Confirmation Detail – Select “Cancel Reservation“

Summary

Allows to cancel a reservation.

Screen

Fields Description

Provide the following information to cancel a reservation

• Cancellation fee: The cancellation fee that the guest should pay. The default fee is equal to the total amount of the booking.

• Reason: Select the reason for this cancellation.

• Reference: Reference note for this cancellation.

Select “Accept“ to confirm the cancellation. The reservation that has been canceled will change the status to “Canceled“.

[Tab Canceled] – List of canceled reservations

• IT No.: Itinerary Number, links you to the itinerary details page.

• Conf. No.: Confirmation Number, links you to the confirmation details page.

• Guest Name: Name of the guest, links you to the Profile details page.

• Persons: Number of guests in the reservation.

• T.Agent: Name of Travel Agent.

• Company: Name of Company.

• Canceled at: Date & Time when the reservation is canceled.

• Reason: Reason why the reservation is canceled.

• Reference: Reference text of the cancelation.

• Block Code: Code of the Group reservation.

Remarks

1. The cancellation is only applied for the reservations having the balance = 0

2. The cancellation is only applied for the reservations having status = Reserved