[Eng] Nigh Audit Routine

Screen Name

Night Audit

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Log in – Front Office – Night Audit – Night Audit Routine

Summary

The Night Audit Routing screen allows you to run the end of day process.

Screen

Fields Description

General information:

• Business date

• Routine: Procedures when running the end of day process

• Progress: Status of each step when running the end of day process

  • Complete: The step is completed

  • Pause: The step is pending waiting for rechecking and fixing the missing information requested by the system

• Total Progress: Total progression of the routine

Steps of Night Audit routine

Step 1: Guest Check - The system verifies the guests’ information

• At this step, the system requests you to enter all the mandatories fields of the guests such as: title, last name, first name, DOB, ID card type, ID card number, nationality, country and “Submit” to continue the procedures.

• Click on “Continue” to skip this step and continue the procedures.

• Click on “Close” to stand by the procedures.

Step 2: Nationality / Country Check - The “Nationality / Country Check” step is designed to detect and handle discrepancies related to Country Code and Nationality Code that may arise from unverified profiles created by OTAs.

Discrepancies may occur when users create new profiles on CiHMS based on unverified OTA profiles without correcting the information, leading to incorrect country codes. This affects the accuracy of the Nationality Statistics Report by generating an additional nationality line.

How it works:

• In the Nationality / Country Check step, the system will return a list of bookings and guests with incorrect Country/Nationality Code information.

• Users must update the correct information before proceeding with the next steps of the Night Audit.

“Skip this step” option:

• The system supports a “Skip this step” mechanism in case it is not necessary to edit the information. Users can use the “Bypass” feature to skip this check and continue the Night Audit process.

1. Adjust Nationality/Country

2. Submit to update changes

3. Bypass: Skip this step

4. Once all updates are complete, the “Continue” button will be enabled

5. Close: Close this panel

Step 3: Arrivals Not Yet Checked In - The system verifies the due-in but not checked-in reservations

• Select “Arrival List” to go to the Tab Arrival (Reservations) to recheck the not checked-in reservations

• Select “Mask as No Show” to move all the due-in reservations from status “Reserved” to “No Show“

• Select “Back” to stand by the procedures

Step 4: Departures Not Checked Out - The system verifies the due-out but not checked-out reservations

Step 5: Post Room Rates & Package - The system posts the room rates transactions and packages charges transactions

Step 6: Post Fixed Charge - The system posts the fixed charges transactions

Step 7: Change Reservation Status - The system changes the status of reservations to the appropriated status

Step 8: Print Final Report - The system prints the end of day reports to PDF files

Step 9: Roll the Business Date - The system rolls the business date to the next day

Remarks

N/A