[Eng] Quick Task Name

Screen Name

Quick Task

Open Link

Log in – Task Management – Configuration – Quick Task

Summary

The feature allows you to quickly create a new task, you can pre-define and configure the Quick Task for each department.

Objective:

• Create a template of task with the pre-defined information

• Create a task with a pre-defined SLA

• Get notification if the SLA is going to overdue

Screen

Fields Description

• Search by keyword: Search the tasks by code or name of the task

• Department: Select the department

• Name: Enter the name of the quick task

• Code: Enter the code of the quick task

• Actions:

  • Add (Create Task Template): Create a new quick task

  • Edit: Edit the details of the quick task

  • Delete: Delete the quick task

Create Task Template

• Department: Select the department

• Code: Enter the code of the quick task

• Task name: Enter the name of the quick task

• Mission List: Select the check list that will be followed when creating the task.

Edit Task Template

• SLA: The SLA will be pre-filled for the task.

Remarks

The task template can be used to create the jobs that often happen during the operations of the department along with the default SLA.