[ENG] Release Note CiHMS 12/2024

Search Booking / Search Itinerary

Search Booking by 2 fields:

• IT Number / Itinerary Code

• Booker’s Email

Scenario 1: If there are multiple emails of the booker associated with different confirmation numbers in the itinerary, the user can verify the IT by using any of the booker's emails.

Scenario 2: If the customer has not registered an email previously, and then the Customer Support team adds the booker's email,
=> The system does not support verifying the QRService link using the email after the room has been booked.

After entering the correct information, the system will display a screen to verify the code sent to the email.

List Reservation / Booking List

1. Group Booking List by Room Type:
   If a booking has multiple room types, the system will use the room type from the arrival date.

2. Click the > icon to view the booking details.

3. Select Booking Information to view and update the guest profile information.

Upload document

1. Select Booking Information → Display the guest list screen.

2. Select the guest information to upload documents and enter the guest details, or take a picture / scan the document to record the information.

Pre-checkin

After updating the guest profile information, click the Pre-checkin button to pre-checkin the guest's booking.

Sign Registration Card

Select Confirmation Letter from the booking list screen to view and sign:

• The confirmation letter template is based on the property's confirmation template.

After uploading the guest's profile information and signing the registration card, the guest will be checked in.

Check-in

After the booking has been pre-checked in, the guest can be checked in.

Check-in individual booking:
Go to the booking details and check in.

Check-in all bookings:
Check in from the booking list screen, with the following conditions:

• All bookings must be pre-checked in.

• All bookings must have been assigned a room number.

• The room status of all bookings must be Inspected (configured).

Check-in multiple bookings:
Select the bookings you want to check in and click Check-in.

Required condition: The booking must be pre-checked in before it can be checked in.

Key code

After check-in, the system will generate a key code for the booking.