Breadcrumbs

[Eng] (Return Check)

Screen Name

Order

Log in – Select Outlet - Select Order

Summary

For orders dated before the current business day, users cannot reopen the order for adjustments; instead, the entire order must be fully returned (Return).

Screen

Instructions for returning an order:

  1. On the “Closed Orders” screen, the user searches for the order by order code using the search box.

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  1. Click on the order to be returned => Select “Return Order.”

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  1. The system will generate an order with negative quantities to offset the products in the order being returned. Review the order details, then select “Pay” to complete the full order return.

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  1. Select the return reason on the screen below => Then choose OK to complete the process.

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Note: If the order being returned was previously paid by RoomCharge and the room has already been checked out, the system will display a return failure message and request entering a new room number to record the return under the new room.

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  • Select Cancel order to cancel the return process => The corresponding negative order displayed will change to Cancel status. The original order can still be returned later if needed.

  • Click Post to proceed with the order return.

Remarks

Only users with the appropriate permissions can perform this function.
Each order can be returned (“Return Order”) only once.