[Eng] Room Queue

Screen Name

Room Queue

Open Link

Log in – Front Office - Room Queue

Log in - House Keeping - Room Queue

Summary

The Room Queue feature allows you to manage the room assignment faster. Adding a room into the queue helps the housekeeping department prioritize cleaning this room before the guest arrives.

Screen

Fields Description

Add a room to the queue

At the screen Reservation, tab Arrival, hover the mouse on the room that you want to add in the queue and select Add room to queue, select Confirm.

For the rooms that are already added to the queue, this icon will be disabled.

Search for a room in the queue

Select the filter to display the available filter for search

You can search for the room by the following criteria:

• Guest name: Name of the guest

• Room No.: Room Number assigned to the reservation

• Room Type: Room Type assigned to the reservation

• FO status
  - VAC (Vacant): Empty room
  - OCC (Occupied): Occupied room

• Room Status: Room Status (e.g., Clean, Dirty, Inspected, Out of Order, Out of Service, Pick Up)

• HK Status: Housekeeping Status

  

Select Apply to proceed with the search.

Edit Order of a room

Select Edit Order button to reorder the list of room queue

List of the rooms in the queue

• Q-Time: Waiting time, calculate from the moment that the room is added to the queue to now

• Order: Priority of this room

• Conf No: Confirmation Number assigned to the reservation

• Room: Room Number assigned to the reservation

• Room Type: Room Type assigned to the reservation

• FO status
  - VAC (Vacant): Empty room
  - OCC (Occupied): Occupied room

• Room Status: Room Status (e.g., Clean, Dirty, Inspected, Out of Order, Out of Service, Pick Up)

• HK Status: Housekeeping Status

• Status: Status of the cleaning task of the HK

• Shift: Shift of the HK department

• Name: Name of the guest

• VIP: VIP Code of the guest

• Action:
  - Add to Shift:

The HK supervisor can base on the room queue to add the room to the shift of the HK. Select the icon “Add Room to Shift

• Available Sessions: list of available shifts that are planned by the morning

  • Assignee: name of the HK employee

  • In case of incurring a new shift, the HK supervisor can open a new one by selecting the button Add Shift

  • Select Add to add the room to the shift or Cancel to skip the action

- Remove:
You can remove the room from the queue by selecting the button Remove at the column Action.

You can also check many rooms and remove them from the queue at the same time.

Remarks

N/A