[ENG] Create a new booking

Screen Name

Create a reservation

Open Link

Login – Reservation – Create a new booking

Login – Room Plan – :tạo_mới:Create a new booking

Summary

The screen allows users to create a booking or a group of bookings

Screen

Fields Description

I. Do following steps to create a new booking:

• Step 1: On the booking screen, select “Create”

• Step 2: Enter the required information such as guest name, ID, phone number, etc.

• Step 3: Assign a room number for the booking. This step can be done after the booking is created.

• Step 4: Select the booking type: hourly, daily or monthly

  • Hourly: Select staying time

    

  • Daily: Select staying date

    

  • Monthly: Select staying date (at least 1 month)

    

• Step 5: Select 'Advanced' to add the number of rooms for the group booking or enter any special requests or notes from the guest.

• 

  Step 6: Select Rate price or enter the custom price

• Step 7: Select 'Book' to complete the booking creation process.

II. Details of reservation:

1. General information

• (1) Change reservation date: Users can shorten or extend the guest's staying time by entering the arrival and departure dates in the 'New Value' field, then select 'Confirm' to make the changes

• (2) Change room type

  • Users can change the room type by entering the new room type and corresponding room number in the 'New Value' field

  • Select 'Not change price' in case of upgrading room type but keep selling price

  • Select 'Change Price' if the user wants to change the price to the correct selling price of the new room type

• (3) Change Room Number: The user selects the icon :edit: to change to a new room number, the screen allows to enters the room number in the search box.

2. Main Guest Infor

• Users can change guest information by clicking on the icon :edit: to update guest name, ID, phone number, and email information.

3. Booker Information: The system will display the name, email, and phone number of the person who made the booking

4. Payment Status:

• Payment Status: Paid/Not paid

• Misc. fee: Enter information about additional expenses that arise during the guest's stay at the hotel.
  

  
  
  

  • The steps to enter other expenses:

    • (1) Click on the amount in the 'Misc. fee' row

    • (2) Enter the quantity of items available on the system that the guest has used during their stay.

    • (3) Select 'Add new item' to add items that are not available on the system or additional expenses that the guest has used during their stay.

    • (4) Enter the description and price.

    • (5) Select 'Add' to save and complete the steps to enter other expenses

• Discount:

  

  • Do following steps to discount:

    • (1) Click on the amount in the discount row → The system will display the Discount screen

    • (2) Enter the discount amount.

    • (3) Enter notes related to the discount.

    • (4) The total discount will be the current discount price + the changed discount price. Select 'Save' to save the changes.

• Pre payment: Do the following steps to enter the paid amount (pre-payment)

  

  • (1) Click on the amount in the 'Pre-Payment' row → The system will display the Payment screen

  • (2)

    • The current price is the amount that the guest has paid before.

    • The changed price is the amount that the guest pays additionally.

  • (3) Select the payment method: cash, card payment, online payment, e-wallet payment, or bank transfer.

  • (4) Note: Enter notes related to the amount paid by the guest.

  • (5) Select 'Save' to save the changes.

  • * Click on the icon :lịch_sử_giao_dịch: to view the transaction history of this booking

    • 

      (1) Select the time range to view the transaction history

    • (2) Select to view the entire transaction history or view by group.

    • (3) Print invoice: Users can edit the invoice information fields before printing the invoice

5. Special requirements: Click on the icon :edit: to enter notes.

6. Other Functions:

• In the case of upcoming bookings

  • (1) Contact guest: Customers who use the CiTravel booking application can directly message the hotel where they are staying.

  • (2) No-show: Select 'No-show' if the guest has made a booking but does not show up.

  • (3) Check-in: Select 'Check-in' when the guest has arrived and checked in at the hotel.

  • (4) Cancel reservation: Select 'Cancel Reservation' when the guest requests to cancel the booking."

• In case of in-house:

• (5) Add services: The function of adding additional services during the guest's stay is similar to the steps for adding other expenses in section 3.

• (6) Check-out:

  • Step 1: Select 'Check-out'.

  • Step 2: Enter the quantity of items used by the guest or add new items if they arise during the guest's stay. Similar to the steps for adding other expenses in section 4.

  • Step 3: Select the payment method.

  • Step 4: Review the detailed invoice, then select 'Complete' to complete the check-out process.

Remarks

N/A