[Eng] Guest

Screen Name

Guest

Open Link

Log in – Front Office – Meal/ Package – Select “Guest”

Summary

The screen allows you to search, view, and edit the list of guests that are using services like pool, gym, etc.

Screen

Fields Description

[Filter] – Search criteria

• Keyword: allows you to search by guest name, email, phone number, address

[Result] – Search results

• First Name: First Name of the Guest

• Last Name: Last Name of the Guest

• Birthday: Birthday of the Guest

• Phone Number: Phone Number of the Guest

• Address: Address of the Guest

• Email: Email of the Guest

• Actions:

Add new pool or gym ticket for the guest

View the details of the tickets associated with the guest

Edit guest’s profile

Remove the guest’s profile

Add new guest’s profile

Step 1: Select button “New Guest” to add a new profile.

Step 2: Enter the information about the guest. First Name and Last Name are required.

• First Name: First Name of the Guest

• Last Name: Last Name of the Guest

• Birthday: Birthday of the Guest

• Address: Address of the Guest

• Phone Number: Phone Number of the Guest

• Email: Email of the Guest

• Photo: Add the avatar of the Guest. This photo is used when the guest checks in the service to identify them.

  • Upload File: Select the photo on the computer to upload

  • Take Photo: Use the Webcam of the computer to shoot the photo

  • Paste From Clipboard: You can also copy the image from a different source and “Past from Clipboard” to upload the photo

Step 3: Select Submit to confirm adding the new profile.

Update guest’s profile

Step 1:

Select this icon to update the information about the guest’s profile.

Step 2: Update the fields below

Step 3: Select Submit to confirm editing this profile.

Add new pool, gym ticket for the guest

Step 1:

Click on the + button to add a new ticket

Step 2: Enter the following details

• Card: Card ID. Tap the key card on the reader to get automatically the Card ID

• Ticket Type: Select the type of ticket (Pool, Gym, Other)

• Unit:

  • Onetime: Single use ticket

  • Day: Daily ticket

  • Week: Weekly ticket

  • Month: Monthly ticket

  • Quarter: Quarterly ticket

  • 6 Months: Haft-year ticket

  • Custom: Valid from Start Time to End time

• Number of Unit: Number of units. For example: if you want to add a ticket for 2 weeks, select the Unit = Week and Number of Unit = 2. If the Unit type = Custom, you may not enter the Number of Unit because this will take the validation from the Start Time and End Time.

• Start Time: Effective Date of the ticket

• End Time: End Effective Date of the ticket

• Note: Reference note (if any)

View the list of tickets

Step 1:

Click on this icon to see the list of created tickets

Step 2: The list is displayed with the following information:

• Guest: Name of the Guest

• Card ID: ID of the key card

• Ticket Type: Type of ticket

• Number of Unit: Validation period of the ticket

• Note: Reference note

• Start Time: Effective Date of the ticket

• End Time: End Effective Date of the ticket

Action buttons:

• Assign card: Assign the card to the service

• Unassign card: Un-assign the card from the service

• Checkout: When the guest leaves the area (pool, gym), they should be checked-out from the services

• Edit Ticket: Update the information on the ticket

• View usage history: View the histories of usage of the services

Delete guest’s profile

Step 1:

Click on this icon to remove the guest’s profile

Step 2: Click on Yes to confirm the action

Remarks

• The profile created here is independent and not synchronized with the guest’s profile of the Front Office module.

• The deletion of the guest’s profile does not impact the tickets that are created for this guest.

• The card has been already assigned to a ticket and this guest is not checked out cannot be assigned to another ticket.