[Eng] Meal/Package

Screen Name)

Package

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Log in – Front Office – Meal/ Package – Select “Package”

Summary

The screen allows you to search, view the details, edit a meal package as well as grant keys for guests.

Screen

Fields Description

[Filter] – Search criteria

• Search: Enter the guest’s name, room number or confirmation number

• Arrival Date (From-To): Select the arrival date of the guests

• Reservation Status: Select the reservation status, default is INHOUSE. You can select many statuses at the same time (INHOUSE, RESERVED, CHECKED OUT, CANCELLED, PRE-CHECK IN, NOSHOW)

• Itinerary Number: Enter the itinerary number

• Rooms: Enter the room number. You can enter many room numbers at the same time, separated by the comma

• Departure Date: Select the departure date of the guests

• Type: Select the type of guests

• Unassign package key: Filter the guests who are not assigned the package key

• Unassign face: Filter the guests who are not identified by Face ID

[Result] – Search result

• Itinerary number: Itinerary number assigned to the reservation

• Confirmation No: Confirmation number assigned to the reservation

• Guest name: Name of the Guest

• Room: Room Number assigned to the reservation

• Status: Reservation Status

• Grant key:

  • Select the encoder to read the key card

  • Default Arrival time is 14:00 and departure time is 12:00, this can be changed as necessary

  • Select Grant key to grant the key card
    

    

• Card Id: ID of the card assigned to the guest

• Arrival Date: Arrival Date assigned to the reservation

• Departure: Departure Date assigned to the reservation

• Rate code: Rate code attached to the reservation

  

• To grant the key for the package meal, click on the Card ID field and then tap the key. Only 1 key is granted at a time.

• For the guest that is registered the FaceID, the photo will be displayed on the avatar.

  

• Bulk change package: Allows you to change the package for many guests at the same time

  • Fail: In case of failure, the system shows you the rooms that have an issue and the reason for failure

    

  • Success: in case of success, the system shows a success message as below

    

• Edit: Edit the package

  

  • This tab displays the list of meals that are booked for this guest

  • Actions:

    • Sync: manually synchronize the latest data of the packages

    • Assign: assign/un-assign the key card to the guests

    • Back: back to the Package screen
      
      Tab Detail:
      - Date: stay date of the guests
      - Breakfast
      - Lunch
      - Dinner
      - VAP / SAF: extra package VAP/SAF (can be an include or bookable package)
      - If the cell is empty, it means there is no package booked for this stay date
      ❌ : guest booked a package for this stay date but not used
      ✔ : guest booked a package for this stay date and will use it
      - Double click on the icon ✔ to update a package (you cannot update for the package having the ❌ icon)

      

  • Apply Date: Change the apply date

  • Package Period: Change the type of the package (Breakfast/ Lunch/ Dinner)

  • Status:

    • Reserved → Reserved: maintains the status of the package use (not used)

    • Reserved → Used: change the status if the package is used

  • Note: Comment when updating the package (if any)

  • Select “Submit” to confirm the action

    

    Histories: you can also view the history of changes in the Histories tab.

    

[Buttons] – Action buttons

• Verify Card: Select to redirect to the Grant Key card and view the details of the package

• After successfully scanning, the system displays the Package Detail screen of this card

  

  

Remarks

The meal packages have a validation time according to the regulations of the property. If the period is expired, the system will change the status of the package to un-used (❌).