Log in – Front Office – Meal/ Package – Select “Package”
Summary
The screen allows you to search, view the details, edit a meal package as well as grant keys for guests.
Screen
Fields Description
[Filter] – Search criteria
Search: Enter the guest’s name, room number or confirmation number
Arrival Date (From-To): Select the arrival date of the guests
Reservation Status: Select the reservation status, default is INHOUSE. You can select many statuses at the same time (INHOUSE, RESERVED, CHECKED OUT, CANCELLED, PRE-CHECK IN, NOSHOW)
Itinerary Number: Enter the itinerary number
Rooms: Enter the room number. You can enter many room numbers at the same time, separated by the comma
Departure Date: Select the departure date of the guests
Type: Select the type of guests
Unassign package key: Filter the guests who are not assigned the package key
Unassign face: Filter the guests who are not identified by Face ID
[Result] – Search result
Itinerary number: Itinerary number assigned to the reservation
Confirmation No: Confirmation number assigned to the reservation
Guest name: Name of the Guest
Room: Room Number assigned to the reservation
Status: Reservation Status
Grant key:
Select the encoder to read the key card
Default Arrival time is 14:00 and departure time is 12:00, this can be changed as necessary
Select Grant key to grant the key card
Card Id: ID of the card assigned to the guest
Arrival Date: Arrival Date assigned to the reservation
Departure: Departure Date assigned to the reservation
Rate code: Rate code attached to the reservation
To grant the key for the package meal, click on the Card ID field and then tap the key. Only 1 key is granted at a time.
For the guest that is registered the FaceID, the photo will be displayed on the avatar.
Bulk change package: Allows you to change the package for many guests at the same time
Fail: In case of failure, the system shows you the rooms that have an issue and the reason for failure
Success: in case of success, the system shows a success message as below
Edit: Edit the package
This tab displays the list of meals that are booked for this guest
Actions:
Sync: manually synchronize the latest data of the packages
Assign: assign/un-assign the key card to the guests
Back: back to the Package screen
Tab Detail:
- Date: stay date of the guests
- Breakfast
- Lunch
- Dinner
- VAP / SAF: extra package VAP/SAF (can be an include or bookable package)
- If the cell is empty, it means there is no package booked for this stay date
❌ : guest booked a package for this stay date but not used
✔ : guest booked a package for this stay date and will use it
- Double click on the icon ✔ to update a package (you cannot update for the package having the ❌ icon)
Apply Date: Change the apply date
Package Period: Change the type of the package (Breakfast/ Lunch/ Dinner)
Status:
Reserved → Reserved: maintains the status of the package use (not used)
Reserved → Used: change the status if the package is used
Note: Comment when updating the package (if any)
Select “Submit” to confirm the action
Histories: you can also view the history of changes in the Histories tab.
[Buttons] – Action buttons
Verify Card: Select to redirect to the Grant Key card and view the details of the package
After successfully scanning, the system displays the Package Detail screen of this card
Remarks
The meal packages have a validation time according to the regulations of the property. If the period is expired, the system will change the status of the package to un-used (❌).
