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[Eng] Task Management Report - Over Due

Screen Name

Task Management Report

Log in – Task Management – Export Task


The report provides the list of overdue tasks on the system.


Fields Description

1. Filters & export report

The data in the report depends on the selected filters on the Task Management screen (see [Eng] Task Lists for details). Select the following filters to get the list of overdue tasks:

  1. Department: Select from the list of departments

  2. Due Date: Select the Due date (default is today)

  3. Status: The overdue tasks will have the statuses New, In-Progress, On-Hold, Done

The report can be exported to Excel or PDF format. Click download to download the report.

2. Data fields in the report

  • Task ID: ID of the task

  • Dept: Department where the task is assigned

  • Task Name: Name of the task

  • Current Status: Status of the task

  • Created At: When the task is created

  • Created By: User who creates the task

  • Start - End At: When the task is started and finished

  • Area: Area where the task is performed

  • Special Request: Special requests of guests (get from the reservation)

  • Assignee: Staff who is assigned to the task

  • Total SLA: Total SLA associated for the task

  • Overdue Time: Counted time when the task is overdue

  • Task Note: Additional note if any

  • Due Date: Expected due date when the task will be completed

  • Comment: Comment on the reservation

  • Task List: Check list that should be performed for the task


The report only provides the information related to the task and does not provide the information on the revenue. For the overdue task, you can contact the assignee directly or leave a note on the task; the system will send a notification to the assignee.

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